Terms and conditions - Bus-a-Orlando

▪ TERMS & CONDITIONS OF THE SERVICE

Please review the following general details prior to purchase.

All on-line reservations must be done at least 4 hours before departure time. Phone reservations are welcome anytime.
Our flexible cancellation policy allows passengers to call 24 hours in advance and change trip dates.
Unaccompanied minors need a written consent from their parents or legal guardian in order to travel. Parents are fully responsible for their children.
Trans 2 Orlando reserves the right to use assigned vehicles for multiple charters and customers on the same day.
For Special Services (VIP Services) please contact us.
Trans 2 Orlando is not responsible for items left on the vehicles or vans.
It is the customer’s responsibility to be at the pick up location 10 minutes prior to the scheduled departure time. The telephone number for each operator is located on the e-mailed confirmation which is automated at the time of booking. If the customer is not at the pick up location 10 minutes prior to departure, you will be considered a No-Show and you will not be eligible for a refund or a rebooking. You must rebook and repay for another ticket. Our drivers will contact you to agree time to pick you up.
Eating, drinking, use of alcohol and/or tobacco is prohibited on board Vehicles. The following items and activities are prohibited without the written consent of The Company: (a.) Decorations; (b.) Alcoholic Beverages; (c.) Smoking; (d.) Glass containers; (e.) Shoes with spikes; (f.) Generators or non medical oxygen containers; (g.) Tap beer is not allowed on any shuttle.
Malfunction of equipment such as VCR, DVD player, Audio/Video system or courtesy internet – when applicable – is not cause for a refund.
Pets are not permitted on board shuttle vans.
Passengers may carry up to 1 pieces of luggage and one carry on without any additional cost. Additional fees apply to extra items.
Luggage must be tagged with the passenger information. Is passenger responsibility to recognize the luggage when it’s claimed it at your destination, when confusion or change, it will be the responsibility of the passenger and in any case the driver or the company, so you must make sure that it owns the luggage claimed, extra charges for relocation of these will be charged to the passenger and in no event will the company.
All times posted on our website are “scheduled”, however, due to traffic, weather conditions, mechanical problems and other circumstances that are beyond our control, we cannot be held responsible for late departures and/or arrivals. Just like in air travel, there are no refunds or partial refunds for delays.
In the event that Trans-2-Orlando or one of its operators cancels a trip, we will make all efforts to re-accommodate passengers to the next available departure or provide for a 100% refund.
We reserve the right to refuse transportation or services to anyone deemed unsafe or unsuitable for travel. Passengers whom are denied boarding will not receive any type of refund or compensation. Passengers who intimidate, threaten or interfere with any employee or fellow passenger will be denied boarding. Raised vocal tones are deemed intolerant and will be dealt with accordingly. Please be considerate of fellow passengers. Customers whom are denied boarding will no longer be able to travel with us for future trips.
Customers who are unable to occupy one seat or who compromise any portion of adjacent seating should pro-actively book the number of seats needed prior to travel. The seat is considered to be the 17 inches in width. This purchase serves as a notification of a special seating need and allows us to process a refund of the additional seating cost after travel (provided the trip doesn’t oversell). Most importantly, it ensures that all on-board have access to safe and comfortable seating. If you are cannot meet the requirements outlined above, please ensure that you book 2 seats to ensure availability. It is our policy that customers who do not identify themselves will be denied boarding in cases where the shuttle is full and unable to accommodate them.
The fares on our website are all inclusive which means there is no additional cost once you have purchased a ticket on our shared shuttles.
We reserve the right to substitute equipment based on operational need. We never guarantee a certain equipment type (i.e. SUV, Mini-bus, or a Van)
Note: ALL Charge-back Disputes are turned into a Collection Agency for the collection of all fees including $50.00 Charge-back Fee, $200.00 in Damages plus the cost of the actual charge-back amount.
11 CIVIL REMEDY FOR THEFT OR EXPLOITATION: (1) Any person who proves by clear and convincing evidence that he or she has been injured in any fashion by reason of any violation of ss. 812.012-812.037 or s. 825.103(1) has a cause of action for threefold the actual damages sustained and, in any such action, is entitled to minimum damages in the amount of $200, and reasonable attorney’s fees and court costs in the trial and appellate courts. Before filing an action for damages under this section, the person claiming injury must make a written demand for $200 or the treble damage amount of the person liable for damages under this section. If the person to whom a written demand is made complies with such demand within 30 days after receipt of the demand, that person shall be given a written release from further civil liability for the specific act of theft or exploitation by the person making the written demand. Any person who has a cause of action under this section may recover the damages allowed under this section from the parents or legal guardian of any emancipated minor who lives with his or her parents or legal guardian and who is liable for damages under this section. Punitive damages may not be awarded under this section. The defendant is entitled to recover reasonable attorney’s fees and court costs in the trial and appellate courts upon a finding that the claimant raised a claim that was without substantial fact or legal support. In awarding attorney’s fees and costs under this section, the court may not consider the ability of the opposing party to pay such fees and costs. This section does not limit any right to recover attorney’s fees or costs provided under any other law.